Roadside Assistance

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Membership Benefits

Jeep Assist membership allows you to drive with the security that help is available any time of the day or night, Australia-wide*.

* Please refer to full Terms & Conditions for more information.

 
Flat or Faulty Battery Service

Flat batteries can occur. If you find yourself immobilised with a battery problem, we will attend to your vehicle, test the battery for performance, jump start the flat battery or coordinate a battery replacement if required. The cost of the replacement battery will be charged to you.

Emergency Fuel

If your vehicle runs out of fuel, we will provide sufficient petrol or diesel (to a maximum of 5 litres) for you to travel to the nearest available petrol station. If you drive an LPG fuelled vehicle, we will tow your vehicle to the nearest petrol station, subject to the towing limits set out below.

In the event a misfuelling incident occurs, towing will be coordinated at your cost.

Flat tyres

If you find yourself with a flat tyre, we will change it with the vehicle’s serviceable spare wheel. If your vehicle is not equipped with a spare wheel, we will transport the vehicle to an approved tyre outlet or authorised repairer, whichever is the nearest (subject to the towing limits). Should additional services be required beyond this due to multiple flat tyres, the spare tyre being unserviceable, replacement wheel studs/nuts not being available or locking wheel nut key not available, towing is provided at your cost.

Towing

If your vehicle cannot be mobilised at the breakdown location, we will deliver your vehicle to the nearest authorised repairer. If the breakdown has occurred after business hours, we will arrange for your vehicle to be stored at a secure facility and delivered to the authorised repairer the next working day.

Please note that any additional towing costs are your responsibility.

Lost or Locked Keys

If you lose your keys or lock them in your vehicle, we will provide all reasonable assistance (subject to proof of ownership shown) to:

  • locate and deliver a spare key or
  • arrange for the driver to retrieve the spare key, if this is more practical; or
  • gain access to your vehicle (once a consent and indemnity form has been signed by you).

In all other situations where the key is not available, we will arrange to transport the vehicle to an authorised repairer, where the appropriate entry methods may be used. We will not be responsible for any damage incurred, or for any repair costs that result from gaining access to the vehicle or moving the vehicle while it is locked. A limit of $150 applies to this benefit. All additional costs are your responsibility.

Taxi

If your vehicle cannot be mobilised due to a breakdown and must be transported to a repairer, we will provide one taxi ride per incident, to a maximum value of $50 per incident so you and your passengers can continue your journey to the nearest town or within the same city where the breakdown occurred.

Caravan & Trailer Assistance

If your vehicle suffers a breakdown and requires transportation to a repairer, we will transport the attached caravan or trailer to the same repairer. The recovery distance will not exceed the initial transportation distance of the immobilised vehicle or 50kms, whichever is the closest. Please refer to the section outlining limitations to towing. It is your responsibility to inform our customer service assistant that your vehicle is towing a caravan or trailer prior to a service provider being dispatched to assist you. If you do not tell us, you may be responsible for any/all subsequent costs associated with the caravan or trailer towing.

This service does not extend to breakdown related matters associated with the caravan or trailer itself or caravan and trailer couplings where your vehicle is still mobile. The caravan or trailer cannot exceed the legal towing weight or dimension restrictions for a passenger vehicle transporter.

Emergency Travel Benefits

If you have a breakdown when you are more than 100 km from home and your vehicle cannot be repaired on the same day, the following emergency travel benefits will apply:

Emergency Accommodation

We will provide 1 night of accommodation up to the value of $150 per night (room cost only) should you decide to remain with your vehicle while it is repaired locally. Any amounts charged in excess of this limit will be at your cost. This benefit will stop once your vehicle has been repaired.

Rental Vehicle

We will provide a rental vehicle for up to 5 days. Any amount charged in excess of this limit will be at your cost. You will be responsible for all fuel costs, toll charges, insurance excess reduction, excess kilometre charges, any traffic infringements, any damage and any excess or insurance waivers on the rental vehicle. Rental vehicle benefits cease on the day the vehicle has been repaired.

Alternative Transportation

We will transport you and up to four of your passengers to your home or to your intended destination should accommodation or a rental vehicle be unavailable. We will pay up to the equivalent value of a rental vehicle per incident.

Vehicle Relocation

If you have left the vehicle to continue your journey, vehicle relocation will be provided to deliver the vehicle, once repaired, to your home or intended destination (whichever is the nearest) where the distance between you and the selected authorised repairer is greater than 100kms. Alternatively, return transport will be provided to enable the driver to pick up the repaired vehicle.

Accident Coordination

Following an accident, we will coordinate towing arrangements and will also provide advice on accident procedures. If required, we will coordinate alternative transport to enable you to continue your journey. All accident towing and alternative transport costs are your responsibility.

(Note that these costs, subject to the payment of any excess, may be recoverable from your insurance company under an appropriate insurance policy)

Emergency Message Relay

Following a breakdown or accident, we will relay urgent messages to family, friends or business associates likely to be affected or concerned by the disruption or delay and/or provide advice on local transport options and alternatives.

Emergency Travel Booking Service

Following a vehicle breakdown or accident, we will provide emergency assistance with cancellation and rebooking of any pre-booked travel arrangements, including accommodation and flight reservations. Costs associated with rebooking or cancelling travel plans will be at your expense.

Legal Advice

Telephone legal advice is available from one of our preferred legal firms for preliminary advice on any matter involving the use or ownership of your vehicle. Advice is confidential and there are no consultation fees or telephone charges. It does not extend to written advice, preparation of briefs or personal interviews.

Medical Advice

Urgent telephone medical advice provided by a qualified nurse or doctor is available 24 hours a day. Medical advice will also be extended to any direct family members if they are travelling with you or if they are at home while you are travelling. You will be responsible for all associated medical costs.